Delivery & returns

All of our deliveries are based on weight, size and delivery location. The total shipping cost of your order will be displayed at the time of checkout prior to payment.
For orders delivered within the UK and valued over £100, delivery is FREE!

ESD World currently ships to the UK and Europe.
Worldwide shipping is available, please contact us for further details.


Delivery

We strive to deliver your goods as soon as possible. However, this is not always feasible and we will notify you via email in case of any delays.

We offer 2 shipping options depending on the size of your goods and the speed of the delivery:


Orders will be delivered in 3-5 days of purchase.

All orders require a signature upon delivery. If there is no one to receive your parcel, a card will be posted through your door advising of a delivery attempt. There will be a contact telephone number on there for your local branch. Please call the number on the card and you will be able to re-book a delivery day, or arrange to pick the parcel up from the depot.


Returns

For any unwanted goods ESD World offers a 21-day return policy.
Goods that are not as ordered or duplicate goods

If you receive goods from us that differ from what you have ordered, then you must notify us as soon as possible using our online contact form.

If you find that your goods are faulty or damaged on arrival, then you are entitled to a repair, replacement or a refund. Please note that for some goods it may be disproportionately costly to repair, and so where this is the case, then we will give you a replacement or a refund.

Please visit our Warranty section for more details


...Or you might have simply changed your mind?

If you have ordered goods from ESD WORLD and you've simply decided that you wish to cancel your order, then you are entitled to do so and have the value of the goods that you have paid refunded (excluding outgoing carriage); provided that:

  • the goods have not been in your possession for more than 7 working days from the delivery date; and
  • you inform us using our online contact form that you wish to cancel your order; or
  • you inform us in writing to:
    ESD World
    Dock Lane
    Melton
    Ipswich
    Suffolk
    IP12 1PE
    United Kingdom

You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order and receipt of the returned goods.

In some cases, we might be able to collect the goods from you, but we will charge you for the cost of collection.


Products which cannot be refunded or exchanged

ESD World does not offer refund or exchange for the following:

  • Products which have been personalised for you or your company.
  • Made-to-order products such as garments and made-to-measure items or material.